Shipping, Refunds and Delivery
COURIER WITHIN NEW ZEALAND (FREE - ON ORDERS OF $250 AND OVER)
All deliveries within New Zealand are sent on an overnight, signature required service via Pass the Parcel.
You will recieve an automated email with your tracking number and a direct link to track your package.
Use your supplied tracking number any time to see your parcel's progress or you can manually track here, Pass the Parcel Tracking.
Please allow an extra 1-2 days for rural delivery.
Shipping costs are variable depending on size and weight of your order.
PLEASE NOTE: All shipments are sent tracked with signature required upon delivery.
If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Nail Perfect NZ is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.
REST OF THE WORLD
We do not ship worldwide.
Please visit one of our partner distributors - listed on www.nailperfect.com
ONLINE RETURNS POLICY
Please take time to familiarise yourself with our returns terms and conditions before making a purchase online.
Full priced items may be returned for a refund as long as the item is returned within 7 days of receipt.
If you intend to return an item, please advise your intent to return by emailing us and do not send your item until you have an RMA number.
Returns emails are processed within 24-48 hours so please check your email for your RMA number.
Items must not be opened or used..
Items must have all tags and packaging attached.
Shipping and handling charges are not refundable.
The return of the item is at your cost and responsibility until it reaches Nail Perfect NZ. We recommend that you take out transit insurance.
*Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.
REFUND PROCESSING POLICY
If your package arrives at Nail Perfect NZ within the day timeline specified above, your refund, exchange or online credit note will be processed within 1-2 business days. You will be notified by email to the address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from Nail Perfect NZ.
Please allow up to 2 – 3 working days before contacting Nail Perfect NZ.
THE RETURNS PROCESS
Email Nail Perfect NZ with your intent to return, using your order number as your reference.
Securely repackage your items.
Please email us for your RA Authorisation number and
Ship your package using a traceable, insured shipping method. Nail Perfect NZ cannot accept responsibility for packages that we do not ship.
You will receive an email once your return has been received and processed. Please allow 1-2 business days from the time we receive your return for it to be processed.
Packages received at Nail Perfect NZ after the return timeframe window specified above will not be accepted and will be sent back to you.